Terms of service
Welcome to Sam The Label! These Terms of Service govern your use of our website and the purchase of kids' clothing from our online store. By accessing and using our website, you agree to comply with these terms. Please read them carefully before making a purchase or using our services.
- General Terms
a. Eligibility: By using our website or making a purchase, you confirm that you are at least 18 years old or have obtained parental or guardian consent.
b. Account Creation: You may be required to create an account to access certain features or complete purchases. Ensure that the information you provide is accurate and up to date. You are responsible for maintaining the confidentiality of your account credentials.
c. Prohibited Activities: You agree not to engage in any activities that violate applicable laws, infringe upon intellectual property rights, or disrupt the functioning of our website or services.
- Product Information and Pricing
a. Product Descriptions: We strive to provide accurate and detailed information about our kids' clothing products. However, we cannot guarantee that all descriptions, images, colors, or sizing information will be completely accurate or error-free. Please refer to the product specifications and reach out to our customer support team if you have any questions or concerns.
b. Pricing: All prices displayed on our website are in AUD and are subject to change without notice. We make every effort to ensure accurate pricing, but in the event of a discrepancy, the price at the time of purchase will prevail.
c. Promotions and Discounts: From time to time, we may offer promotions or discounts on our products. Please review the terms and conditions associated with each promotion, as they may have specific requirements or limitations.
- Ordering and Payment
a. Order Placement: When placing an order, please ensure that the details provided, including shipping address and payment information, are accurate and complete. We reserve the right to cancel or refuse any order at our discretion.
b. Payment: We accept various forms of payment, including credit cards, debit cards, and other secure payment methods. By providing payment information, you represent that you have the legal right to use the chosen payment method.
c. Order Confirmation: After placing an order, you will receive an email confirmation containing your order details. This confirmation does not guarantee acceptance of your order; it serves as acknowledgment of receipt.
- Shipping and Delivery
a. Shipping Methods: We offer shipping options to select destinations. Please refer to our shipping policy for more information on available methods, estimated delivery times, and associated costs.
b. Delivery Responsibility: Once your order is shipped, we are not responsible for any delays, damage, or loss caused by the shipping carrier. However, we will assist you in resolving any issues to the best of our ability.
- Returns and Exchanges
a. Return Policy: We want you to be fully satisfied with your purchase. Please review our return policy for information on eligible items, return procedures, and refund or exchange options.
b. Conditions for Returns: To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Please review our return policy for specific requirements and exceptions.
- Intellectual Property
a. Ownership: All content, trademarks, logos, and intellectual property on the Sam The Label website are the property of Sam The Label and are protected by applicable laws. You may not use, modify, distribute, or reproduce any materials without the prior written consent of Sam The Label.
b. User Content: By submitting any content, such as reviews, comments, or testimonials, to our website or social media channels, you grant Sam The Label a non-exclusive, worldwide, royalty-free license to use, display, reproduce, modify, or distribute the content for promotional or other purposes. You represent and warrant that you have the necessary rights and permissions to grant this license.
- Limitation of Liability
a. Use of the Website: Your use of the Sam The Label website is at your own risk. We strive to provide accurate and up-to-date information, but we do not guarantee the completeness, accuracy, or reliability of any content on the website. We are not liable for any errors, omissions, or inaccuracies in the content.
b. Product Liability: Sam The Label takes great care in designing and selecting high-quality kids' clothing. However, we cannot guarantee that our products will be free from defects or fit for a particular purpose. We shall not be held responsible for any damages, injuries, or losses arising from the use of our products.
c. Indirect Damages: In no event shall Sam The Label or its affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products, including but not limited to loss of profits, data, or goodwill.
- Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Australia.
- Changes to Terms of Service
Sam The Label reserves the right to modify or update these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of the website and our services after any modifications will constitute your acceptance of the revised terms.
- Contact Information
If you have any questions, concerns, or inquiries regarding these Terms of Service, please contact us at:
We appreciate your cooperation and understanding in abiding by these terms and conditions.
Thank you for choosing Sam The Label!