Refund policy

Return Policy

We understand that sometimes things don’t work out. If you need to return or exchange an item, here’s how it works:

Contact us within 14 days of receiving your order to request a return or exchange.

Items must be:

Unworn and unwashed

Free from stains, odours, or pet hair

In original condition with tags still attached

Exchanges
Need a different size or colour? We’ll do our best to accommodate, depending on availability.

Store Credit
Store credit will be issued once your return has been received and approved. We do not offer refunds for change of mind.

Return Postage
Customers are responsible for return shipping costs. We recommend using tracked shipping to ensure your item arrives safely.

To request a return or exchange, email us at info@samthelabel.com.au with your order number and item details.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Gift cards
  
• Clearance or sale items

Please carefully review product descriptions and specifications before making a purchase.

Please note that this Return Policy applies only to purchases made on our website. If you have made a purchase through a third-party retailer or distributor, their refund policy and procedures may apply.

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for shopping with Sam the Label. We appreciate your support and are committed to providing exceptional products and customer service.