FAQs
We're delighted to have you here and are ready to address any questions or concerns you may have. Below, you'll find answers to commonly asked questions about our brand, products, and services. If you can't find the information you're looking for or need further assistance, please don't hesitate to reach out to us at info@samthelabel.com.au. Our dedicated team is always happy to help!
FREQUENTLY ASKED QUESTIONS
What sizes are available for your kids' clothing?
- We offer a wide range of sizes for children, typically ranging from newborn to 1Y - 7Y. Please refer to our size guide for specific measurements and fitting details.
- if you have any questions please DM us or email us at: info@samthelabel.com.au
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through our website or the designated shipping carrier's website.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please refer to our Return Policy page for detailed instructions on how to initiate a return or exchange.
Do you offer international shipping?
Yes, we proudly ship our products worldwide. International shipping rates and delivery times may vary, so please review our Shipping Policy page for more information.
How can I contact your customer support?
For any inquiries, concerns, or assistance, you can reach our customer support team by emailing info@samthelabel.com.au. We strive to respond to all inquiries within 24 hours.
Are your products ethically sourced and produced?
Yes, we are committed to ethical practices. Our products are made with care, ensuring fair working conditions and responsible sourcing of materials. We prioritize sustainability and work with suppliers who share our values.
How should I care for the clothing items?
We recommend following the care instructions provided on the garment's label. Typically, our clothing is machine washable on a gentle cycle, and we advise air drying or do not tumble dry to maintain their best quality.
Can I make changes to my order after it has been placed?
We process orders promptly, but if you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to accommodate your request.
Contact info@samthelabel.com.au
Are discounts or promotions available?
Yes, we periodically offer discounts and promotions. Stay updated by subscribing to our newsletter and following our social media channels to receive exclusive offers and updates.
How can I stay informed about new product releases and collections?
We love sharing exciting news with our customers! To stay informed about our latest product releases, collections, and special offers, make sure to join our mailing list and follow us on social media platforms.